Specific observations on automation, operations, and the patterns that separate implementations that hold from ones that have to be replaced.
Most automation failures are not technology failures. They are diagnosis failures. The vendor built the right thing on top of the wrong problem.
Hourly rates, retainers, project pricing, and what a $75K–$150K diagnostic-plus-build engagement actually buys. Including the cases where you should not pay at all.
Three roles owners confuse constantly, and often hire wrong. How scope, cost, and engagement length differ, and how to decide which one your company actually needs.
Broken handoffs, tribal knowledge, spreadsheet sprawl, hero dependence. What each sign is costing you, and how to tell when it is time for outside help.
Why the ERP reflex is usually wrong for $2M–$50M companies, the integration-first alternative, and the specific cases where an ERP is the right call.
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